Worst experience ever! no access to legal department.

I had an account with finchoice that was handed over to NRB, I settled the account in MAY 2021, I received a paid up letter and it was also forwarded to FINCHOICE, but they did not update my balance on credit bureau. I have been trying to get through to the legal department for over 5 months now, but still can't get through, I even doubt the Legal department exists, they gave me a direct line, but still it doesn't work. This is the worst customer service I have ever received from any service provider, all my account from other credit providers were updated except for FINCHOICE, it's been over a year!!! I still can't get assistance. I'm stuck in debt review all because of FINCHOICE's extremely *********** service! like I honestly don't understand why they are doing this. This is extremely unprofessional!!! I don't advise anyone to ever do business with finchoice. All I want is for my profile to be updated on credit burea, how hard can that be? over a year???