RA
Roesdien A
1 reviews | Active since Jul 2012
04 Apr 2022, 10:30
Worst experience ever!!!!!
I've been calling on a weekly basis regarding my cell phone number that you people captured incorrectly that needs to be updated. Been struggling since January to have this updated. Its one story after the other. Called this Morning and the agent point blank told me she won't be able to assist. If it's not working it will not work then dropped the call on me. AMEERAH, I think. Majority of the complaints on here is about people struggling to get the cellphone numbers updated. How do you advertise a product without having done proper trial and error when it comes to this scenario. I'm disgusted at the horrible service. Even your responses on here are templates.
Helpful (0)
Replies (2)0
Replies (2)
Finchoice's replyOfficial
04 Apr 2022, 23:43Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply04 Apr 2022, 23:43
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
RA
Roesdien A's updateReviewer Update
13 Apr 2022, 06:45This issue is still not resolved. Cost me so much money to call these people back everyday. Not sure if there is a bunch of robots in the IT department. All I hear is this is being escalated every single day. Where does your IT dep sit? Must be on another planet.
RA
Roesdien A's update13 Apr 2022, 06:45
Reviewer Update
This issue is still not resolved. Cost me so much money to call these people back everyday. Not sure if there is a bunch of robots in the IT department. All I hear is this is being escalated every single day. Where does your IT dep sit? Must be on another planet.