worst customer services ever

debt review department agents don't have the respect and does not listen attentively to customers the agent who refused to give her name and send me her manager just cuts the call as I did not use sensitive language what upsets me is as I am under debt review I requested a settlement letter last month the time frame took longer than expected and I had a family offering me assistance to settle my accounts however they needed the letter before coming down from overseas I received the letter late and when I call I get a rude agent who does not know what customer service is whether you in debt review department or customer services regardless you need to learn to listen attentively and provide proper feedback not give your opinion funny enough nobody can get the name of that agent Regards Stephan Smith