Worst customer services

The worst service ever ... one holds on for 20 to 40 mins before someone even answers your call then they either drop your call or just dont respond when they pick up even tho I can hear someone on the other end of the line. When you eventually get to speak to someone they either have attitudes or give you 5 different stories. My issue is finchoice, you have had my money since 19/12 but not yet allocated it to my account and then you still have the audacity to send me smss and call me to tell me my account is in arrears. I was told all issues were resolve and to check my account daily, not possible if the website is down and your call centre agents drop your call. I have requested numerous times for a supervisor to call me back ... still waiting. And not to mention that I have used all my monthly airtime on finchoice and still I have not got any resolution or a call back from a supervisor. I have provided you with my bank statement showing the payment went off and yet here we are still no payment allocation to my account!!! I am livid as this has now affected my credit score. I need a resolution to this issue immediately!!!!