Worst Customer service ever

app**** for a loan with my husband at the beginning of November, kept asking for the status of the loan, i eventually had to cancel the application due to no response from them, guess we were not the customers they were looking for. they were more than happy to do the cancellation. When we asked for progress we were asked to call their call center, HELLO!! we are applying for a loan, now we need money to buy airtime to call a call center, i should have checked the reviews, guess we dodged a bullet