Worst customer service ever experienced

I have an on-going complaint with Finchoice, no one has acknowledged my complaint.

I am writing to formally lodge a complaint regarding the ongoing issues with my account, which have caused significant frustration and inconvenience over the past few weeks.

Despite having made my payment on time, I was later informed that there was a technical issue with your payment system. Since then, I have made numerous calls to your customer service department to resolve the matter.

During these interactions, I have repeatedly been given conflicting information by different advisors. On multiple occasions, I was reassured that my payment was visible on your system and that there was no need for concern.

Most recently, I spoke to an advisor who confirmed that she could see the payments and noted that they had been allocated toward funeral cover installments. She further assured me that she would escalate the matter to the relevant department to have the funds correctly released and again advised me not to worry. However, to date, there has been no resolution, no clear communication, and no accountability from your side.

I must express that the level of customer service I have experienced has been appalling. It is unacceptable that over several weeks I have received different explanations with no clear ownership taken to resolve what has been described to me as a technical error. This lack of consistency and urgency reflects poorly on your service standards. I have always ensured that my account is paid on time every month, and I expect the same level of diligence and accountability from your organization. It is extremely disappointing that, despite my efforts, I am left in a state of uncer*****y regarding my account.

Please note that I will be attaching screenshots of all email correspondence received from your department, as well as my call logs, as evidence of the numerous attempts I have made to resolve this issue.

I hereby request the following: A detailed explanation of what exactly has occurred with my payment.

Clear reasoning as to why it has taken such a prolonged period to resolve an issue identified as a technical error.

Assurance that my credit score will not be negatively affected, as previously stated by one of your advisors.

Immediate corrective action to resolve the matter in full.

Additionally, I request a callback from a manager at exactly 10:00 AM, as I would like to discuss this matter directly with someone who can take ownership and provide definitive answers.

I trust that this complaint will be treated with the urgency and seriousness it deserves. I expect prompt and concrete feedback without any further delays.