Worst customer service and processes

Finchoice is slowly becoming one of the worst credit providers we have now. Their customer service is degrading. I've been an on and off customer for some time now and after this ordeal, I'm off for good. Their agents don't seem to know what they're doing now, from misinformation, to being ill manned, shouting and arguing with clients. It's become a circus and a no go-area for people with sense. I changed my debit order date after July's debit order went off and the agent assisting decided to set the next debit order date to be the same month, I've been debited twice and struggling to get my funds back. Struggling to get the forms to request for my call recordings so I can take this further. Worst of all they hire agents like Zingiswa who answer calls like you're calling their house and speak to customer as if they're doing us a favor. Please just resolve Ticket:977301 and be done with my accounts