Worst Customer Service

This rating should actually be a minus one because finchoice is a ****!!!, I had a loan with finchoice and have been a loyal customer for the past couple of years, last month a third party settled my loan two days after my instalment was deducted. all the loans that were paid up notified me of the credit I had because I had already paid my instalment for the month and I received my refunds no hustles. But not finchoice, I took the initiative to check with finchoice if I have credit or not instead I was treated like a low class citizen, i called asking for my statement and after questioning the operator's statement she eventually told me that their system is down "how convenient"? bear in mind that I cant access this document even on the self service online, I then sent an email to request for my statement and i was asked for which account? Like really!!!!

Why is it so hard for someone to tell the balance on my account or send me a statement that I have a right to receiving without being sent from pillar to post.

Clearly Transparency is not part of this companies values.