Worst customer service

Item: Finchoice
Rating: 1
Author: Sibusiso D

The customer service is pathetic, the worst. Spoke to an agent named Sinesipho, who needs to be trained again. She is very rude. I requested to speak to a manager, and she refused and hung up. ****ty service, really. I am definitely not going to use this service ever again.

Helpful (0)

Replies (2)

Finchoice's replyOfficial

02 Feb 2026, 08:12

Hi Sibusiso D,

Thank you for bringing this to our attention. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution.
The FinChoice Team

Finchoice's reply02 Feb 2026, 08:12

Official

Finchoice's replyOfficial

05 Feb 2026, 21:02

Good day Sibusiso,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team

Finchoice's reply05 Feb 2026, 21:02

Official

Good day Sibusiso,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team