BM
Bonita M
1 reviews | Active since Jul 2013
29 Jan 2026, 07:08
Worst customer service
On 21 January 2026, I settled my loan in full and provided proof of payment. Despite this, an installment was still deducted from my account.
I have submitted multiple requests for a refund of this incorrect deduction, but I have not received any response to date.
I have been a customer for several years and have always made my payments on time. I would therefore expect a higher standard of service, particularly in resolving a straightforward matter such as this.
Helpful (0)
Replies (2)0
Replies (2)
Finchoice's replyOfficial
29 Jan 2026, 08:13
Hi Bonita M,
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Finchoice's reply29 Jan 2026, 08:13
Official
Hi Bonita M,
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Finchoice's replyOfficial
30 Jan 2026, 17:10
Good day Bonita,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply30 Jan 2026, 17:10
Official
Good day Bonita,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team