SM
Sboniso M
1 reviews | Active since Aug 2019
29 Aug 2019, 16:23
Worst company ever with arrogant staff.
I agreed that Finchoice must debit on the last day of the month but there was a failed debit on the 28/09/19 which cost me R147.00 for unpaid fee, I called them and spoke to Joshua who was arrogant and very condescending, he said there is no failed debit, despite that fact that I told him that the debit order failed. Finchoice tried to debit the account account on 29/09/19 and it failed again and the bank charged me another R147.00. I am sure they will debit again, resulting to a total of R441.00 of charges. I will not pay pay this account until they refund my bank fees.
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Replies (2)
Finchoice's replyOfficial
29 Aug 2019, 17:23Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply29 Aug 2019, 17:23
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
SM
Sboniso M's updateReviewer Update
25 Sept 2019, 12:58I was not assisted. I spoke to Joshua last month after this review and he assured me that the fault was not with Finchoice, he however said I should send him an email with my bank statement showing the failed debit orders, so the matter can be investigated further. He promised to drop me an email that I would reply to with a bank statement, that never happened to this day. I then disputed the debit order because I could not afford to pay bank charges for failed debit orders and also pay the instalment. Last week I contacted Finchoice to make an arrangement because I was tired of fighting this matter, I made an arrangement of the 1st of October but today I received an SMS saying that the debit order will go of tomorrow, meaning that I will have a failed debit order charges again this month. I called Finchoice and spoke to Najuwa who told me that the DO was set for the 26th and it cannot be changed. What must happen now, should I report this matter to the NCR and Credit Ombud? If I had your email address as promised by Joshua, I would have sent this complaint directly to you. Thank you
SM
Sboniso M's update25 Sept 2019, 12:58
Reviewer Update
I was not assisted. I spoke to Joshua last month after this review and he assured me that the fault was not with Finchoice, he however said I should send him an email with my bank statement showing the failed debit orders, so the matter can be investigated further. He promised to drop me an email that I would reply to with a bank statement, that never happened to this day. I then disputed the debit order because I could not afford to pay bank charges for failed debit orders and also pay the instalment. Last week I contacted Finchoice to make an arrangement because I was tired of fighting this matter, I made an arrangement of the 1st of October but today I received an SMS saying that the debit order will go of tomorrow, meaning that I will have a failed debit order charges again this month. I called Finchoice and spoke to Najuwa who told me that the DO was set for the 26th and it cannot be changed. What must happen now, should I report this matter to the NCR and Credit Ombud? If I had your email address as promised by Joshua, I would have sent this complaint directly to you. Thank you