WORST COMPANY EVER

Absolute terrible service and *********** people working for them. I have an account with them and settled the account on 26/04/2024, i then realized that the payment was incorrectly allocated and i have phoned them multiple times with no luck sorting the matter out. I have been told that they need to refund me the money so that i can make the payment again to the legal department, sent the needed information they requested via email and phoned numerous times and still the matter is not resolved. Each time they put me through to legal and NO ONE ANSWERS THE FREAKING PHONES i've literally held on for hours today. MATTER IS STILL not resolved and in the meantime they are debiting my available credit of the wrongly allocated payment with account fees