RM
Rayaanah M

1 reviews | Active since Jan 2018

25 May 2026, 09:31

WORST CALL CENTRE EXPERIENCE

Worst customer service,poor call experience with multiple contact just to have my online PW changed.ive been a paying loyal customer for years. My account got hacked an somehow FINCHOICE could not be BOTHERED. I've never come accros such PATHETIC service. Complete run around of department to department. Agents that does not grasp a request ask for a manager an they DROP the call in your ear. You take time out to call and they disrespect you by raising their voice an 1 call dead silence while u frustrated on the other side of the line.I WOULD NEVER RECOMMEND THIS COMPANY TO ANY SOUTH AFRICAN. Please dont give me multiple we sorry response.Have the correct department make contact with me so I can get done making contact with your call centre who is extreamly poorly trained staff.

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Replies (2)
Finchoice
Finchoice's reply25 May 2026, 09:55
Official
Hello Rayaanah, We're truly sorry to hear about your recent experience. We understand your frustration and we guarantee this isn't the level of service we aspire to provide. Please know we're taking your feedback seriously. Give us a little bit of time to look into this situation and we will get back to you via email with updates towards resolving this issue. Warm regards, The FinChoice Team
Finchoice
Finchoice's reply27 May 2026, 10:00
Official
Good day Rayaanah,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team