Worse funeral death claims service

Finchoice funeral claims the worst service provider ever.??? My name is Geraldine Van wyk my husband passed away on 4 August 2021 I made contact on 5th and was told by Kyle what I would need as the beneficiary. On the 10th forward documents but was told to resend to claims department as 1st email was incorrect which I did. I have been tracking my application ever since and only got promises, I have spoken to several consultants and my calls just get escalated (Nicole, lerato, Portia) I have requested lerato to have a manager call me back last week no one did. On Monday I spoke to Portia who said that someone from funeral claims department would call me back they never did, i asked that they should use my late husband's number which they have on system but still nothing. I am a pensioner and calling you finchoice everytime is costly the service that I receive this far is down right pathetic, payments were made to this policy regularly and on time but you are unwilling, unsympathetic to my plea. I have several ref numbers that I received via my daughter's emails:***,498138,505002. Im in mourning but finchoice is making it very difficult to get my late husband's affairs in order, what would have happened if this was the only policy I had to bury him? He would still be laying in a morgue with costs pilling up. I'm angry ?down right disgusted by the level of service, right now im leaving to go to one of your branches if i could call it that to seek assistance. They have the nerve to ask after every call to rate level of service of call?? Tomorrow is Thursday again and I will still not be paid out as they only payout claims on Tuesday and Thursday.