Worse and very bad service ever

I have paid Finchoice in advance on the 9th of February 2022 when I called in to ask if did they receive the money they told me to send proof of payment to their email address I did send the email with the proof of payment attached they rep**** to my mail they said I must wait for 24hour working days for the payment to reflect since it's been 5 days now payment not reflecting I did the payment at FNB to FNB how can it not reflect for 5 days and their consultants are very rude they are telling me that they don't have access to emails .I can't be doing a payment to settle my account then it just goes down the drain that's unacceptable please trace my payment and allocate it to my account .