DM
Deidre M
1 reviews | Active since Jan 2012
05 Jul 2019, 13:36
WONDER IF YOUR C.E.O KNOWS ?????
I am having such a very bad experience with Finchoice. I paid up my loan account March 2019. It’s now July 2019 but it still showing on my credit record as an unpaid loan. I've never had such a bad customer service experience. My emails are ignored, I wonder if their C.E.O. even cares about how Finchoice treats customers???? All I want from them is to update their books and provide me with feedback.I will never make use of your services. Totally unacceptable!!!!!!!!!!!!
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
05 Jul 2019, 13:58Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***and You may ask to speak to one of our Customer Service Team Consultants who would gladly assist you with your Query.
The FinChoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***and You may ask to speak to one of our Customer Service Team Consultants who would gladly assist you with your Query.
The FinChoice team
Finchoice's reply05 Jul 2019, 13:58
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***and You may ask to speak to one of our Customer Service Team Consultants who would gladly assist you with your Query.
The FinChoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***and You may ask to speak to one of our Customer Service Team Consultants who would gladly assist you with your Query.
The FinChoice team
Finchoice's replyOfficial
05 Jul 2019, 14:32Good day,
We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply05 Jul 2019, 14:32
Official
Good day,
We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
DM
Deidre M's updateReviewer Update
05 Jul 2019, 14:34I have been contacting your "Customer Service Team Consultants ". I have been sending emails - my emails are ignored.Speak to Faheema in your Legal department for the trail of emails.
DM
Deidre M's update05 Jul 2019, 14:34
Reviewer Update
I have been contacting your "Customer Service Team Consultants ". I have been sending emails - my emails are ignored.Speak to Faheema in your Legal department for the trail of emails.
DM
Deidre M's updateReviewer Update
05 Jul 2019, 14:36" We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly. " Dont need your apology - I need Finchoice to update my records!!! Expectation - Send me proof that you have rectified my credit record !!!
DM
Deidre M's update05 Jul 2019, 14:36
Reviewer Update
" We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly. " Dont need your apology - I need Finchoice to update my records!!! Expectation - Send me proof that you have rectified my credit record !!!
DM
Deidre M's updateReviewer Update
20 Aug 2019, 14:27To date - No feedback received from Finchoice - My details are still not updated!!!!!!!!!!!!!
DM
Deidre M's update20 Aug 2019, 14:27
Reviewer Update
To date - No feedback received from Finchoice - My details are still not updated!!!!!!!!!!!!!
Finchoice's replyOfficial
21 Aug 2019, 06:17Good Day,
Please contact our customer service line on ***, You may ask to speak to one of our Customer Service Team Leaders who would gladly assist you with your Query or Alternatively please confirm a Convenient time for us to call you.
The FinChoice team.
Please contact our customer service line on ***, You may ask to speak to one of our Customer Service Team Leaders who would gladly assist you with your Query or Alternatively please confirm a Convenient time for us to call you.
The FinChoice team.
Finchoice's reply21 Aug 2019, 06:17
Official
Good Day,
Please contact our customer service line on ***, You may ask to speak to one of our Customer Service Team Leaders who would gladly assist you with your Query or Alternatively please confirm a Convenient time for us to call you.
The FinChoice team.
Please contact our customer service line on ***, You may ask to speak to one of our Customer Service Team Leaders who would gladly assist you with your Query or Alternatively please confirm a Convenient time for us to call you.
The FinChoice team.