Why was my account debited

Debt review department I am currently under debit review, and upon approval from my debt counsellor which was in April, I immediately sent an email to advice FinChoice of this as I wanted to check that all was in order. I got a reply back from the FinChoice debt review department advising that a form 17.1 was received from my debt counsellor, and my account was not debited for the month of April, as the amount my debt counsellor deducts includes a fee for FinChoice which gets distributed to them accordingly. However for the month of May on the 23rd my account was debited by FinChoice and my debt counsellor as well, I sent an email asking why I was debited, the same day which was the 23rd May 2025 and to date have not received a response, when you call and ask for the debt review department you are put on hold for a lifetime, which is close to an hour. I would therefore like to be assisted in getting my refund and for the debit orders to be stopped as my debt counsellor distributes your agreed amount accordingly and therefore I should not be harassed with calls and my account should not be have be debited by FinChoice. I have been very transparent from the beginning of my financial struggles and I communicated this with FinChoice. I asked for help and I received help through a debt counsellor, which means you are still getting you money every month as my debt counsellor makes sure that your agreed amount is distributed to you accordingly and on time. Your assistance in refunding me and stopping the debit orders would be highly appreciated.

Kind Regards PK