EvdB
Elona van der Berg
1 reviews | Active since Jun 2023
09 Jun 2025, 12:52
Where is my money?
We never had any problems with finchoice, last Sunday they tried deducting funds, no funds were available yet. We immediately transferred money and reschedule for the next day. The mobi money and loan amounts WERE deducted from the account, then 2 days later they took another mobi money, and tried taking the loan amount also, and declined. Now they say our account is in arrears?? Been to the bank twice already and they confirmed it did went of, been sending emails for the last week with the bank statements as proof to rectify this with the feedback only 'the money is not showing on our side' and 'the account is in arrears'
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
09 Jun 2025, 13:10Good day Elona,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply09 Jun 2025, 13:10
Official
Good day Elona,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
EvdB
Elona van der Berg's updateReviewer Update
10 Jun 2025, 09:02Please just give me a email address to where I can send the bank statement confirming you were paid. I don't want to send it to info, because the last 4 days agents are phoning me confirming this is being attended to, but NONE of them have the statements in their hands and nobody coming back to me!!!
EvdB
Elona van der Berg's update10 Jun 2025, 09:02
Reviewer Update
Please just give me a email address to where I can send the bank statement confirming you were paid. I don't want to send it to info, because the last 4 days agents are phoning me confirming this is being attended to, but NONE of them have the statements in their hands and nobody coming back to me!!!
Finchoice's replyOfficial
19 Jun 2025, 09:47Good day Elona,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply19 Jun 2025, 09:47
Official
Good day Elona,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
EvdB
Elona van der Berg's updateReviewer Update
28 Jul 2025, 11:46STILL today this has not been resolved, two months you are looking in to this?? We need response by end of this week, or our money back. We will from next month, keep reversing the debit orders till you resolve this. We have proof, that a agent from Finchoice send us a email, CONFIRMING the problem is on your side.
EvdB
Elona van der Berg's update28 Jul 2025, 11:46
Reviewer Update
STILL today this has not been resolved, two months you are looking in to this?? We need response by end of this week, or our money back. We will from next month, keep reversing the debit orders till you resolve this. We have proof, that a agent from Finchoice send us a email, CONFIRMING the problem is on your side.
Finchoice's replyOfficial
19 Nov 2025, 08:25Hi Elona van der Berg,
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Finchoice's reply19 Nov 2025, 08:25
Official
Hi Elona van der Berg,
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Finchoice's replyOfficial
19 Nov 2025, 14:45Good day Elona,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply19 Nov 2025, 14:45
Official
Good day Elona,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team