When do you guys take action??????????????????????????????????????

So this is as reference to my previous 2 complaints lodged on the 28th of November 2017 and on the 19th of December 2017.

I have after that contacted Finchoice again as they promised to call get back to me as you can see on the response on my complaint. When I contacted them again I spoke to Remi who said to me MR Steyn we will do a credit profile update for you and I will personally phone you back myself on the22cnd of December 2017, needless to say he never did. So when I phoned myself again on the 23rd of December 2017 Remi was unailable to speak to. I then phoned on the 27th of December 2017 again and what happened, I spoke to a supervisor Jusri and he said to me that he will ensure that he get back to me on the same day and will ensure that he investigate my case, he never did.

When I phoned today on the 29th of December Jusri was not even in, I spoke to another lady Sharmeny - The most senior customer service consultant on the floor after explaining my enite incident again she said that I must follow up with the credit company and dropped the pne in my ear.

Finchoice I have never seen something like this in my entire career, I am dealluing with customers on a daily basis as I am in a very senior position in a well known retail sector, I am even supplying you with names and dates as who did I speak to, so when do you guys take action and react on this complaints? Just responding on Hel peter and saying "We will get back to you or we will deal with the matter urgently" is not gd enough because you are not taking any action.

I really hope the public see is and see what a mistake it is to join Finchoice, I hardly have a issue with Homechoice but Finchoice is a terrible disaster. I have even contacted the CEO personally and still nothing was done I mean wow, you don't know what is customer service at all.

I will also bporting this matter to the NCR today and will ensure that Finchoice gets what they deserve, me as a customer phoning all my airtime up, have to put my work on hold to try and sort out your mistakes and also have to explain to my children why they are not getting xmass presents because you cant do your job???????????

Biggest mistake ever joining you to take out a loan biggest mistake, but you will definitely regret treating me as a customer this way, THAT A PROMISE!