What's going on there???.

I receive a call from this bumber +***3 and the lady did not even ask me if it's a convenient time to chat she just carried on with her language then i stopped her and ask what made her think I speak her language isizulu, is it okay if i respond in my language Tshivenḓa then she ignored me and continued in English and said I logged a query online which i did not do, only thing i did was settle the pay day loan and send the POP she then said since i did not activate a funeral plan with you guys then i won't get loan in the future, i laughed and told her that's ridiculous u cannot force people to buy funeral plans to secure a loan then she hung up on me. What's going on there i called back the same number just rings and the 086 number no1 answers