What Fonechoice Uselsss again

Second bad review in one day, and second review of Fonechoice "Insurance". I think being examined by a 13 year old government employee in a state hospital is more efficient than Fonechoice "insurance". Phone was collected on 29/05/2018, I have the waybill. Claim still not sorted. Apparently only lodged in July. So advice - if you have Fonechoice "Insurance" be prepared for a very long wait. This insurance does not really help in the even of the loss/damage of a phone, rather have a spare phone on hand in preparation for the long, very long wait