What a joke ...

A pity that you cannot award zero stars, because that's what this company deserves. I have never come across a more unprofessional and inept bunch of people in my life. Simply asking a caller (I presume agent) to identify themselves before agreeing to speak to them results in the call being dropped ... just dropped, time and again. I am trying to help someone stop this company from continuing to take loan installments after a loan was paid IN FULL - in NOVEMBER 2019! No one will assist (even the bank concerned, Nedbank) and it took closing the source account for Finchoice to start hounding the person concerned. Even taking the matter to the Credit Ombud has been an exercise in futility. One or two agents have offered to investigate, but have NEVER come back with an answer. The rest simply drop the call when asked to identify themselves. So pathetic.