AM
Annabelle M

1 reviews | Active since May 2016

03 May 2023, 12:28

what a horrible call center experience

They put you on hold for over 10 minutes then they hang up the phone, if not after holding for 10 minutes they chit chat to each other while you are on the line claiming they are not hearing you, but if i can hear their chit chats why are they not hearing me,

0
Replies (2)
Finchoice
Finchoice's reply03 May 2023, 21:31
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
Finchoice
Finchoice's reply05 May 2023, 19:42
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team