MB
Mbanjwa B
1 reviews | Active since Mar 2019
28 Jun 2022, 22:27
Waste of time, rude staff members and unreliable.
Bad service from finchoice submitted proof of payment 21 June 2022 and the reply was I will get response within 48 hours that never happened then on 24th of June got a call from finchoice consultant calling to make arrangements asked how cause I've just emailed you'll proof of payment, then she dropped the call, called again Monday I explained the same story then I decided to call call center to fast track process they have received and seen my proof of payment but they forgot to send it to admin so that they can update up to today I guess the admin has also forgotten about it.
Helpful (0)
Replies (13)0
Replies (13)
Finchoice's replyOfficial
29 Jun 2022, 08:42 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply29 Jun 2022, 08:42
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
MB
Mbanjwa B's updateReviewer Update
30 Jun 2022, 14:29Thank you for your response, but as per your online there's no update.
MB
Mbanjwa B's update30 Jun 2022, 14:29
Reviewer Update
Thank you for your response, but as per your online there's no update.
Finchoice's replyOfficial
30 Jun 2022, 18:43Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service,
Please feel free to contact us if you require any further assistance.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service,
Please feel free to contact us if you require any further assistance.
The finchoice team
Finchoice's reply30 Jun 2022, 18:43
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service,
Please feel free to contact us if you require any further assistance.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service,
Please feel free to contact us if you require any further assistance.
The finchoice team
Finchoice's replyOfficial
30 Jun 2022, 18:43Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply30 Jun 2022, 18:43
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
MB
Mbanjwa B's updateReviewer Update
30 Jun 2022, 18:58Good evening
Kindly provide me with your email address where I can attach the proof of what I'm talking about and kindly provide me with settlement letter.
Because on my side when I check on your website there's no update.
Kindly provide me with your email address where I can attach the proof of what I'm talking about and kindly provide me with settlement letter.
Because on my side when I check on your website there's no update.
MB
Mbanjwa B's update30 Jun 2022, 18:58
Reviewer Update
Good evening
Kindly provide me with your email address where I can attach the proof of what I'm talking about and kindly provide me with settlement letter.
Because on my side when I check on your website there's no update.
Kindly provide me with your email address where I can attach the proof of what I'm talking about and kindly provide me with settlement letter.
Because on my side when I check on your website there's no update.
MB
Mbanjwa B's updateReviewer Update
30 Jun 2022, 19:00And please do not provide me with this email info@finchoice because you Are not responding to it.
MB
Mbanjwa B's update30 Jun 2022, 19:00
Reviewer Update
And please do not provide me with this email info@finchoice because you Are not responding to it.
MB
Mbanjwa B's updateReviewer Update
30 Jun 2022, 20:34Good afternoon, No that was no on COBs
MB
Mbanjwa B's update30 Jun 2022, 20:34
Reviewer Update
Good afternoon, No that was no on COBs
MB
Mbanjwa B's updateReviewer Update
30 Jun 2022, 21:02Can I forward my statements maybe or balance that you guys forwarded to debt counseling in March! Because I think there's is a misunderstanding because now it's just your words against mine.
MB
Mbanjwa B's update30 Jun 2022, 21:02
Reviewer Update
Can I forward my statements maybe or balance that you guys forwarded to debt counseling in March! Because I think there's is a misunderstanding because now it's just your words against mine.
Finchoice's replyOfficial
04 Jul 2022, 10:41Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply04 Jul 2022, 10:41
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
MB
Mbanjwa B's updateReviewer Update
05 Jul 2022, 11:59What is it that makes you'll lie because yesterday I Just received two calls from finchoice, today also I received calls harassing me about paying yet you'll said the account has been updated.....10 minutes ago was called by Primrose when I tried to explain my situation to she Just dropped the call, second person called same thing happened guys can you stop harassing me please.
MB
Mbanjwa B's update05 Jul 2022, 11:59
Reviewer Update
What is it that makes you'll lie because yesterday I Just received two calls from finchoice, today also I received calls harassing me about paying yet you'll said the account has been updated.....10 minutes ago was called by Primrose when I tried to explain my situation to she Just dropped the call, second person called same thing happened guys can you stop harassing me please.
MB
Mbanjwa B's updateReviewer Update
19 Jul 2022, 13:36Good afternoon
Can I have the settlement letter now since I settled on the 15th of July.
Can I have the settlement letter now since I settled on the 15th of July.
MB
Mbanjwa B's update19 Jul 2022, 13:36
Reviewer Update
Good afternoon
Can I have the settlement letter now since I settled on the 15th of July.
Can I have the settlement letter now since I settled on the 15th of July.
Finchoice's replyOfficial
19 Jul 2022, 14:26Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply19 Jul 2022, 14:26
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
MB
Mbanjwa B's updateReviewer Update
28 Jul 2022, 14:59Good Day
Kindly provide me with settlement letter please I have been waiting for it since last week.
Kindly provide me with settlement letter please I have been waiting for it since last week.
MB
Mbanjwa B's update28 Jul 2022, 14:59
Reviewer Update
Good Day
Kindly provide me with settlement letter please I have been waiting for it since last week.
Kindly provide me with settlement letter please I have been waiting for it since last week.