JS
Jackii S
1 reviews | Active since Dec 2016
02 Feb 2022, 09:26
Wake Up!!!
After the issue I had in December, I was pleased at how Finchoice rectified my issue, fast forward a month and again I am sitting with the same problem! My Debit order went off as per normal, as it has done for the last 5 years + and now it tells me my account is in arrears! Come on Finchoice, I have been a client with you for many years and NEVER defaulted, if you dont want my business rather say so! When I log onto *120*1048# it tells me I have funds available and when I try access them it says I have no funds! You dont reply on Whattsapp Messenger, you take 1-2 days to reply to a mail and dont even get me started on your call centre! Perhaps I need to stop payments to get treated better!!
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
03 Feb 2022, 16:59Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply03 Feb 2022, 16:59
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
JS
Jackii S's updateReviewer Update
04 Feb 2022, 08:27I sincerely hope so, I have been dealing with Finchoice for many years and this is not the service I have come to know.
JS
Jackii S's update04 Feb 2022, 08:27
Reviewer Update
I sincerely hope so, I have been dealing with Finchoice for many years and this is not the service I have come to know.
JS
Jackii S's updateReviewer Update
04 Feb 2022, 13:05I am still waiting, I have phoned and been told the error is on your side, I have been sent an sms stating that I will be rectified and have still received nothing!!!!! Now I am told by someone completely different that my account is in arrears due to a missed payment which was rectified by you in January this year! So either someone is lying to me or someone needs to be retrained! I have never in my years of dealing with Finchoice been so angry, but perhaps I should be thanking you, cause once this account is paid, I am done!
JS
Jackii S's update04 Feb 2022, 13:05
Reviewer Update
I am still waiting, I have phoned and been told the error is on your side, I have been sent an sms stating that I will be rectified and have still received nothing!!!!! Now I am told by someone completely different that my account is in arrears due to a missed payment which was rectified by you in January this year! So either someone is lying to me or someone needs to be retrained! I have never in my years of dealing with Finchoice been so angry, but perhaps I should be thanking you, cause once this account is paid, I am done!
JS
Jackii S's updateReviewer Update
04 Feb 2022, 22:32Thank you for getting back to me
JS
Jackii S's update04 Feb 2022, 22:32
Reviewer Update
Thank you for getting back to me
JS
Jackii S's updateReviewer Update
07 Feb 2022, 08:49 So much for your 24 hours update, as per email received:
Kindly please be informed that feedback has been received, Please note that your account status should update after your next instalment goes off successfully, unfortunately this is a system update and cannot be manually updated as all the possible manual updates have been done on your account. We do apologize for any inconvenience or delays.Regards
Kindly please be informed that feedback has been received, Please note that your account status should update after your next instalment goes off successfully, unfortunately this is a system update and cannot be manually updated as all the possible manual updates have been done on your account. We do apologize for any inconvenience or delays.Regards
JS
Jackii S's update07 Feb 2022, 08:49
Reviewer Update
So much for your 24 hours update, as per email received:
Kindly please be informed that feedback has been received, Please note that your account status should update after your next instalment goes off successfully, unfortunately this is a system update and cannot be manually updated as all the possible manual updates have been done on your account. We do apologize for any inconvenience or delays.Regards
Kindly please be informed that feedback has been received, Please note that your account status should update after your next instalment goes off successfully, unfortunately this is a system update and cannot be manually updated as all the possible manual updates have been done on your account. We do apologize for any inconvenience or delays.Regards
Finchoice's replyOfficial
08 Feb 2022, 13:11Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply08 Feb 2022, 13:11
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team