JK
Juan K
1 reviews | Active since Jul 2015
15 Aug 2025, 12:29
Waiting on loan 3days
Ive app**** for a loan 13 August 09h00 and they did a debit check with my bank there website says 24 hours and loan gets paid out am still waiting when i call them they say 24hours here am sitting and waiting 48hours done going day 3 and waiting maybe I must escalate it to ombudsman
Helpful (0)
Replies (5)0
Replies (5)
Finchoice's replyOfficial
15 Aug 2025, 12:36
Good day Juan,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply15 Aug 2025, 12:36
Official
Good day Juan,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
JK
Juan K's updateReviewer Update
15 Aug 2025, 13:39Many phone calls already and they getting angry telling me now it takes 24 to 48 working hours now but on there web site states 24hours as am typing it's 53hours already day 3.
Am gonna escalate this matter now
Am gonna escalate this matter now
JK
Juan K's update15 Aug 2025, 13:39
Reviewer Update
Many phone calls already and they getting angry telling me now it takes 24 to 48 working hours now but on there web site states 24hours as am typing it's 53hours already day 3.
Am gonna escalate this matter now
Am gonna escalate this matter now
Finchoice's replyOfficial
15 Aug 2025, 14:59
Good day Juan,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply15 Aug 2025, 14:59
Official
Good day Juan,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
JK
Juan K's updateReviewer Update
16 Aug 2025, 17:08So after almost 3days and complaining they said there is an error and loan withdrawn will never use them again or recommend them to anybody
JK
Juan K's update16 Aug 2025, 17:08
Reviewer Update
So after almost 3days and complaining they said there is an error and loan withdrawn will never use them again or recommend them to anybody
Finchoice's replyOfficial
18 Aug 2025, 09:31
Good day Juan,
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
Finchoice's reply18 Aug 2025, 09:31
Official
Good day Juan,
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team