RF
Rumilda F
1 reviews | Active since Jun 2018
20 Sept 2023, 13:49
Waiting game for an answer on application...
Last week I completed a loan application on your mobi app. I was unable to upload docs as the app kept on giving error messages. I then emailed my docs on Friday, Monday and Tuesday again. However no automated reply saying that they have received it. I did mail customer service to find out if it was received the documents and they said yes. But they say they can't provide a time frame as to when my application will be completed. On your website and comms it states that you will have an outcome after 24 hours of your document being sent. It has been way longer and no feedback. I tried numerous times to log in on the app but I'm unable to. I won't contact your call centre as I don't have airtime to waste to call them as they won't be able to assist. Please let me know of my application has been approved or declined as soon as possible.
Helpful (0)
Replies (8)0
Replies (8)
Finchoice's replyOfficial
20 Sept 2023, 20:45Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply20 Sept 2023, 20:45
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
RF
Rumilda F's updateReviewer Update
21 Sept 2023, 14:52Oh I got en email saying the matter has been resolved. How come cause the issue is still there. I was bombarded with emails and texts for a loan and when I finally app**** the application just hangs there. With no outcome and your app is also not working.
RF
Rumilda F's update21 Sept 2023, 14:52
Reviewer Update
Oh I got en email saying the matter has been resolved. How come cause the issue is still there. I was bombarded with emails and texts for a loan and when I finally app**** the application just hangs there. With no outcome and your app is also not working.
Finchoice's replyOfficial
21 Sept 2023, 19:20Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply21 Sept 2023, 19:20
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
RF
Rumilda F's updateReviewer Update
26 Sept 2023, 16:06Still no outcome. According to the relationship department I had to send 3 months bank statements which I did. Then I informed the relevant department that I have sent it. All they say is that they are busy with my application and they can't provide a time frame. So your business can take years to process a loan without me knowing what the outcome is. Can someone please let me know within 24 hours on the outcome of my loan.
RF
Rumilda F's update26 Sept 2023, 16:06
Reviewer Update
Still no outcome. According to the relationship department I had to send 3 months bank statements which I did. Then I informed the relevant department that I have sent it. All they say is that they are busy with my application and they can't provide a time frame. So your business can take years to process a loan without me knowing what the outcome is. Can someone please let me know within 24 hours on the outcome of my loan.
Finchoice's replyOfficial
27 Sept 2023, 15:53Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply27 Sept 2023, 15:53
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's replyOfficial
27 Sept 2023, 15:53Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply27 Sept 2023, 15:53
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
RF
Rumilda F's updateReviewer Update
30 Sept 2023, 11:15Well today I log in and my application has disappeared. No feedback was provided as to what where and how. Docs was sent as requested. Please do me a damn favor if there is funeral cover please cancel that **** cause I already have funeral cover at my bank. Please remove my information from your system and please do not send me any more SMSs about w loan a qualify for. Cause your playing with people and giving them false hope.
RF
Rumilda F's update30 Sept 2023, 11:15
Reviewer Update
Well today I log in and my application has disappeared. No feedback was provided as to what where and how. Docs was sent as requested. Please do me a damn favor if there is funeral cover please cancel that **** cause I already have funeral cover at my bank. Please remove my information from your system and please do not send me any more SMSs about w loan a qualify for. Cause your playing with people and giving them false hope.
Finchoice's replyOfficial
03 Oct 2023, 13:38Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply03 Oct 2023, 13:38
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team