LM
Loretta M
1 reviews | Active since Apr 2013
28 Oct 2021, 12:00
Very Very poor service
In Sept 2021 I requested a settlement quote and paid my account up in full. On the 25th of Sept my account was debited even though my account has been settleled. After numerious calls and emails and a big fight my money was refunded. To my surprise my account got debited again on the 25th Oct 2021 can someone please explain as to why a person pays the account up in full and still gets debited with an amount. Do you guys not close ac****s after people paid it up. This is called *****ing from your customers. Can I please have my money back and my account closed
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
28 Oct 2021, 13:03Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply28 Oct 2021, 13:03
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
LM
Loretta M's updateReviewer Update
29 Oct 2021, 14:56Good Day
I have still not received a response about my query. Can i please have a response
I have still not received a response about my query. Can i please have a response
LM
Loretta M's update29 Oct 2021, 14:56
Reviewer Update
Good Day
I have still not received a response about my query. Can i please have a response
I have still not received a response about my query. Can i please have a response
Finchoice's replyOfficial
29 Oct 2021, 17:54Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply29 Oct 2021, 17:54
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
LM
Loretta M's updateReviewer Update
02 Nov 2021, 09:04Good Day
Am i only going to get a response how my query has been escalated to the relevant department and no one from that department will ever come back to me and explain as to why my account keeps been debited.
I would like an urgent repsonse
Am i only going to get a response how my query has been escalated to the relevant department and no one from that department will ever come back to me and explain as to why my account keeps been debited.
I would like an urgent repsonse
LM
Loretta M's update02 Nov 2021, 09:04
Reviewer Update
Good Day
Am i only going to get a response how my query has been escalated to the relevant department and no one from that department will ever come back to me and explain as to why my account keeps been debited.
I would like an urgent repsonse
Am i only going to get a response how my query has been escalated to the relevant department and no one from that department will ever come back to me and explain as to why my account keeps been debited.
I would like an urgent repsonse
Finchoice's replyOfficial
03 Nov 2021, 12:34Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply03 Nov 2021, 12:34
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
LM
Loretta M's updateReviewer Update
10 Dec 2021, 07:51Good Day
I really cannot believe all the stress i have to go through with Fin choice.
I am receiving sms saying that my account is in arrears. I have been call the call centre and they cannot seen to see of an account that is in arrears . Yesterday i called again and the lady i spike to said that IT must fix the account. Please tell me what does IT have to do with an account and all the messages im getting.
It seems like a person must not pay your fin choice account up to date. This is such a night mare that you guys are putting your clients through.
Can this accounts be sorted out asap
Regards
I really cannot believe all the stress i have to go through with Fin choice.
I am receiving sms saying that my account is in arrears. I have been call the call centre and they cannot seen to see of an account that is in arrears . Yesterday i called again and the lady i spike to said that IT must fix the account. Please tell me what does IT have to do with an account and all the messages im getting.
It seems like a person must not pay your fin choice account up to date. This is such a night mare that you guys are putting your clients through.
Can this accounts be sorted out asap
Regards
LM
Loretta M's update10 Dec 2021, 07:51
Reviewer Update
Good Day
I really cannot believe all the stress i have to go through with Fin choice.
I am receiving sms saying that my account is in arrears. I have been call the call centre and they cannot seen to see of an account that is in arrears . Yesterday i called again and the lady i spike to said that IT must fix the account. Please tell me what does IT have to do with an account and all the messages im getting.
It seems like a person must not pay your fin choice account up to date. This is such a night mare that you guys are putting your clients through.
Can this accounts be sorted out asap
Regards
I really cannot believe all the stress i have to go through with Fin choice.
I am receiving sms saying that my account is in arrears. I have been call the call centre and they cannot seen to see of an account that is in arrears . Yesterday i called again and the lady i spike to said that IT must fix the account. Please tell me what does IT have to do with an account and all the messages im getting.
It seems like a person must not pay your fin choice account up to date. This is such a night mare that you guys are putting your clients through.
Can this accounts be sorted out asap
Regards