very Un happy

, I had the mobile loan account with finchoice which I paid in full through the settlement but I am still getting calls that I am owing them when I asked them how they are unable to answer , some agents will put me on hold for maximum amount of 10 to 15 minutes without a valid reason or they just hang up on me. I have called the and spoke to several team leaders who keeps on making empty promises. I have requested for paid up letters I am being told to wait for 3 hours as they are escalating to some departments that I don't know . today I called them again with the same problem where I spoke with thembeka smith who told me that I won’t get any paid up letters as my account was transferred account which was something new to me because last week I spoke to Riaan the team leader who promised me the letters but I got nothing and today the 30/07/2019 I spoke to Warren as thembeka's team leader who promised me the statement of account and paid up letter and he said I will get it after 30 minutes which I have not received as I type this email . my question is why must I suffer for doing the right thing by paying the in advanced . this are reference numbers for all my calls 433070.....the account numbers in question are *** and *** which still show that I am owing Finchoice and on the credit Bureau. as we speak I am in I process to apply for home loan but because on the stupid loan that I paid in full I am suffering . I WILL NEVER ADVICE ANY ONE TO TAKE A LOAN WITH FINCHOICE BECOUSE THE IS NO HONESTY AND THEY DONT HAVE CUSTOMER SERVICE THE AGENTS ARE RUDE AND FULL OF EMPTY PROMISES