Very u happy with the service I am receiving feels like the whole Homechoice is going down

I have always been happy being a customer of Finchoice as they have always been there in my time of need.

They offered me a mobimoneu account which I have now for some time. And have always paid.

Today I am struggling with them. They deducted their money but in my profile states it's in arrears, and there are no funds.

I called in and was told there was system errors and IT was busy working on it the money will be available and still nothing.

I called in again was told it's a back log yesterday I called in again. Was told that they will forward it on and I still have not heard of anyone nor is my funds available for me to draw and still states my account is in arrears.

They can't tell me what's wrong I need this fixed as I need my funds.