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chantelle H

1 reviews | Active since Jun 2016

23 Jun 2016, 08:54

Very Rude Staff

<p>This morning some lady from Finchoice phones me,Right away I could hear she does not enjoy her job her voice was irritationg from the begining speaking very soft ald slowwwwww....</p> <p> </p> <p>she then wants to know when I will be paying my account??</p> <p> </p> <p>I told her that I had a Acc with them +- 3-4 years ago and 2 months later I SETTLED the Acc.</p> <p> </p> <p>Then she asks me if they sent me Letter saying that I've settled the Acc, so I told her no they did not.</p> <p> </p> <p>She then says that how will she then know if the acc has been settled if a Letter was not sent, uhm duh do I work for FinChoice???</p> <p> </p> <p>Ask the Accounts department / Manager why there work is not done dont ask a Cuatomer who settled a Account 1 Month after opening a Acc!!!!</p> <p> </p> <p>After i told her to ask the people she works for she puts the phone dead in my ear....</p> <p> </p> <p>Great service FinChoice absolutely keep up the good service (Giggles Sarcastic)</p> <p> </p>

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Replies (1)
Finchoice
Finchoice's reply23 Jun 2016, 09:43
Official

Thank you for bringing this to our attention.
We apologise for the inconvenience and the frustration.

We will investigate your query and we will get a consultant to contact you with feedback.

Regards
Management Team