Very regrettable experience with Finchoice

Acc *** App****: 13May 2025 Received :16May 2025 Return the Money on 17 May and requested to close the account. called ***.

22 May 2025 @ 09:13 I Submit proof of payment R5500 and request for a paid-up letter and to close my account.

Enquiry into non-closure of my account, I was told to pay R739, 00 because of interest charges. Unhappy I paid the R739. 00.

26 May 2025 @ 11:37,I forwarded proof of payment and requested to close the account.

27 May 2025 I requested a paid up letter again.

28 May 2025 I received Email communication from Finchoice Support @ 08:09 which states that they cannot issue a paid-up letter for an active account.

28 May 2025 @ 09:34, I called Finchoice on *** spoke to a Thandeka or Thembeka who said that she will log a query to their accounts department, but I should follow up around 14:00. However at 12:32 on 28th May 2025,I received another email from Finchoice Customer Support " Kindly be informed that upon verification of the accounts, we can confirm that you still have a balance to pay your account." I had to call *** again (frustrated), and spoke for 19 minutes of airtime, to a Unathi guy who listened to my concern, liased with their Accounts Department and finally managed to send me a paid-up letter.. This was a horror full experience!!!