SM
San M
1 reviews | Active since Jul 2019
12 Mar 2021, 08:14
Very poor service: No personal protection plan confirmed by Me
My rating is zero, and will remain zero.
I received an email yesterday which states: "You chose to have your loan covered by our Personal Protection Plan." Kindly note that I did not receive a single call to telephonically confirm this **** or sign a paper. And all of a sudden policy documents are sent to me for a monthly premium of R17.83, for what?. Surely your calls are recorded and please check the last time I spoke to a consultant as I never did.
This is a very poor service from a known company as yours.
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Replies (2)0
Replies (2)
Finchoice's replyOfficial
12 Mar 2021, 09:09 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply12 Mar 2021, 09:09
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's replyOfficial
12 Mar 2021, 13:37Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply12 Mar 2021, 13:37
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team