Very poor service

It's been 3 weeks now since I logged a double debit complaint with Finchoice spoke to Hayley who promised she would assist, but failed. Followed up via emails everyday but still nothing. I then recieved an email advising my complaint was closed. This is after I sent them emails and call dates advising I dont want to be double debited on my account. At finchoice, please post my feedback here to show that you are true and send it via email to me. Do not call as you always promise me lies. First investigate and then reply here since the complaint ha been resolved

The ticket *** has been closed.

You contacted us about 8*********082 and we hope that you are happy with the feedback and help that you received.

Your 8*********082 query has been closed, but if you are unhappy with the feedback you received, please reply to this email or call us on +27 (0)861 346 246

I don't think you response on this matter should be that you will investigate or are still investigating and will get back to me via emails