Very disappointing service and incompetence

I've app**** for loan last week Wednesday 18 November 2020. When I didn't hear from them on Friday I called and was told they have a backlog. I called again Monday, got the same response. Only in Wednesday I got a call from Cape Town, the lady told they are closing the application and I need to re-apply since it has expired. I was very shocked cause it's not my fault, she told me they are waiting for a document which nobody told me about previously. The document they were waiting for it's about my identity document which was ****** in 2003/04. Because the lady called me as I wá driving to work, when I got to the office I called & spoke to Rashid who said I need to send a certified copy of i.d and affidavit which I did. Today Thursday 26 November again I took an initiative and called Finchoice, then I was told the application expired I need to re-apply and they don't want the affidavit and certified copies, but a letter from SAFPS and guess what that company deals on with whistleblowers and reported *****. Im disappointed and annoyed at the same time. I think incompetence at that organisation is major problem, lack of communication "I don't care attutude". It's the least I can say about them. I angry at the time wasted and all the resources.