Very disappointed in Finchoice - caused me emotional stress and trauma i want to make a case

I write this with a heavy heart, i have been called several times to be told my account is in arreas woth out Finchoice collections department checking that they have not updated my account for almost 2 months - the lady at collections was so rude. I can safely say im very disappointed dissatisfied they use a robotic system that checks if you qualify for funds but after paying up all the accounts but it not being updated has left a sour taste in my mouth because it has affected my credit score and now im unable to use even the funds that they supply because of the system not recognizing that i have paid my accounts. 28 april all payments were my made and still it is not updated and a lady calls me (rude) to tell me my account is in arreas i wish i can attach proof here i even have a ref number of a ticket i logged and till today no response i gad to continuously call in No access to mobile money No access to pay in 12 Nothing after all was paid up Help me understand how you can stress you clients out like this? How you can give them sleepless nights after i did right by you help me understand why you have so many bad reviews on hellopeter Why are you not fixing your situation? So many bad reviews and still i get the same service