Very Bad Service - in COVID-19 State

On 23 April 2020 I received an SMS loan discount offer of 50% from Finchoice which was followed by a phone call. As the gentlemen explained to me I agreed to pay R5000 towards my first loan and told him that I will see if I will be able to pay towards my second loan. He advised me to call them after first payment. I called yesterday (15/5/20) to check the second discount offer - the lady who assisted me kept me on hold plus 30min while she was checking, I ended dropping the call with a request that she must call me back and she promised to do so, which she did not. Today (16/5/20) I called them to find out on what happend yesterday and the status of my request, only to be passed around by rude people who kept on saying I'm at the wrong section although I claimed that I'm forwarded by one of them. They did this for 25min till the last one passed me on a number with no answer. The service is bad and should not be recommended to anyone. I had enough and I won't pick their calls ever, they can take me to court...Gabeesh...