Very bad Service and Slow on updating profiles

I asked for a loan of 2500 of finchoice and have had very bad service with them and had to change my banking details via phone which was good but now i wanna know why am i not recieving any updates i accepted a debit order yesterday of R650 and this morning of R862 and i sent in my docs like asked via email and whatsapp and recieved no further communication i just want to know why am i not recieving any communication back on my email last response was from a fwaad which said docs were declined and i reapply again which i tried through website but not giving me the option so either they dont wanna work or they dont update the profiles correctly just give me my loan please all i ask for i can pay it back in full in 1 months time