Very Bad Service

I have applyed for a loan at the company on the 7th of May First I was told the amount that I apply for I did not qualify for but I am approved for a lesser amount On Al the sites where you can check up on your loans it shows I'm approved at them but nou every time I Phone then each day from the 7th I get a different person that tells me a different story And everyday a get a mail requesting the same documents I have sent over and over Ever day I have been told with in 24 hours I'll get a answer I have 5 mandates that's on my bank account from them but no one can tell me what is happening and Everytime it's a system problem or my documents are busy with processing I will not advice anyone to apply with them for a loan Cost me a lot of money to phone them every day to get feedback for the past phew days and no one can tell me anything When I ask to talk to a manager or supervisor I'm told they work from home So how is the people that work there and loans that's apply for being monitored if there is no one to see that the people are doing there jobs Surly there must be 1 senior person on duty ??