1 reviews | Active since Nov 2010
Very bad attitudes from staff
I contacted Finchoice looking for a loan as they have been sending me letters and communication for their adverti*****ts. I spoke to the lady that they can debit from my account on the 31st as i get paid last day of the month. I realised immediately that the lady put in the wrong date when she was reading the terms and conditions to me. I immediately advised her of the error and she tried to rectify it but told me the system does not allow her as they are experiencing technical problems. The lady said i should phone the next day in order for them to rectify. I phoned the following day and i was put through to the supervisor by the name of Kevin who told me he wants to listen to the recorded phone first to see who made a mistake. He did listen and realised it was their agent who put the wrong date but never bothered to phone me back as promised. I contacted him again and he told me he did put it on the system that it was an error. To my surprise i have been receiving more that 20 calls a day from their agents threatening to take me to credit bureau. I tried to explain to the agents but none of them wanted to listen to me and they keep on dropping the phone. People be careful of Finc
Thank you for bringing this to our attention.
We apologise for the inconvenience and the frustration.
We will investigate your query and we will get a consultant to contact you with feedback.
Regards
Management Team
Thank you for bringing this to our attention.
We apologise for the inconvenience and the frustration.
We will investigate your query and we will get a consultant to contact you with feedback.
Regards
Management Team
