MV
Marius V
1 reviews | Active since Jun 2013
03 Jan 2025, 15:52
UTTERLY POOR SERVICE FROM FIN CHOICE
The consultants of Fin choice either are not willing to work or are *********** to do their job.
I app**** for a loan on the 27 December 2024. Each and every time I must forward my documents and after I do so then I receive an sms to send it again. After the 5th time they only said they received it.
I have phone over R600.00 out just to follow up with the application but to no avail. Each and every time there is another story.
I WILL NOT REFER ANYONE TO DO A APPLICATION WITH THEM!!! I have a good piece of mind to inform all the mayor newspapers about their poor service.
Like I said, I am done phoning after you. YOU CAN PHONE ME. You have change till tomorrow @ 11:00 am to provide feedback to me, or I WILL contact all the mayor newspapers to inform them of the poor service I received from your company.
Helpful (0)
Replies (5)0
Replies (5)
Finchoice's replyOfficial
04 Jan 2025, 10:17
Hi Marius V,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply04 Jan 2025, 10:17
Official
Hi Marius V,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's replyOfficial
06 Jan 2025, 09:57
Hi Marius V,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply06 Jan 2025, 09:57
Official
Hi Marius V,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
MV
Marius V's updateReviewer Update
06 Jan 2025, 11:32No this is not sorted. However a consultant phoned me and everything was verified. I would have received an sms once he put the phone down. I had to phone again and I am on the line now for more than 20 minutes. The consultant I spoke to now said my application was stuck somewhere and that she and her manager had cancelled my application. Now I must wait another 24 to 48 hours to receive feedback. This application was done on the 26/27 December 2024 already and according to you, you only received the documents on the 31 December 2024, which is a utterly lie as I uploaded my documents on the 26/27 December when I app**** for the loan.
This is utterly POOR service what I am receiving. I think I must contact all mayor newspapers now as I do not want to wait another 24 to 48 hours due to the lack of service and incompetence of your consultants.
This is utterly POOR service what I am receiving. I think I must contact all mayor newspapers now as I do not want to wait another 24 to 48 hours due to the lack of service and incompetence of your consultants.
MV
Marius V's update06 Jan 2025, 11:32
Reviewer Update
No this is not sorted. However a consultant phoned me and everything was verified. I would have received an sms once he put the phone down. I had to phone again and I am on the line now for more than 20 minutes. The consultant I spoke to now said my application was stuck somewhere and that she and her manager had cancelled my application. Now I must wait another 24 to 48 hours to receive feedback. This application was done on the 26/27 December 2024 already and according to you, you only received the documents on the 31 December 2024, which is a utterly lie as I uploaded my documents on the 26/27 December when I app**** for the loan.
This is utterly POOR service what I am receiving. I think I must contact all mayor newspapers now as I do not want to wait another 24 to 48 hours due to the lack of service and incompetence of your consultants.
This is utterly POOR service what I am receiving. I think I must contact all mayor newspapers now as I do not want to wait another 24 to 48 hours due to the lack of service and incompetence of your consultants.
Finchoice's replyOfficial
08 Jan 2025, 08:55
Hi Marius V,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply08 Jan 2025, 08:55
Official
Hi Marius V,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's replyOfficial
08 Jan 2025, 08:57
Hi Marius V,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply08 Jan 2025, 08:57
Official
Hi Marius V,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team