Useless Support Consultants

I have been with FinChoice for a few years now and hardly experience any issues with them. I did not want to use this platform but I have not been assisted all week and cannot escalate to anyone.

I am unable to with draw from my MobiMoney facility as it requires me to approve a debi-check. I have approved the debi-check on Monday morning (26 May 2025) but I still cannot withdraw. I t lkeeps on asking me to approve the debi-check and my bank has not been sending any debi-checks to approve as I have already approved it since it has the same reference. The Mobisite says the funds will only be paid after I approve the mandate, which I have already done.

I logged a support ticket on Monday with screenshots on what happens but I have not received any feedback yet. I also called the support line twice and they advised that there is nothing they can do on their side, I must just log an email case.

This is so disappointing as I have not been assisted all week and the consultants are not helpful even when I ask for them to escalate to the issue.

Can someone just look into the issue and fix urgently as it seem to be a technical issue on your side,

The support ticket reference is #*** and includes screenshots of the errors I have been receiving.