NT
Noni T

1 reviews | Active since May 2011

30 Jan 2024, 21:28

Useless customer service

I settled my mobi loan on the 23rd of Jan. They debited my account on the 27th. I've been calling them everyday for them to refund but it seems no one knows what they are doing. I don't know if I have to lose my **** first to get this sorted. I've spoken to 5 people already and everytime I hear a different story.

0
Replies (2)
Finchoice
Finchoice's reply31 Jan 2024, 08:44
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
Finchoice
Finchoice's reply31 Jan 2024, 09:50
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team