Useless customer service.

The customer service is ridiculous. I've been in contact with your agents for money's of me calling in and sending email about not being able to log into Mobi money as it says my I'd and phone number don't match. With every call I'm told my query is escalated and that I should receive a call back. Almost 4 months later and endless continuous call from me to you my issue is still not resolved. What the point of sending countless message that I qualify for such and such yet I'm not able to access it.