Useless company

This guys are useless there application app is a waste of time it's been 3 days since I've done a application with them I've accepted there Debi check order which they very quick to send.i then tried 3 times uploading documents to there useless mobile app site which doesn't show documents are uploaded but I get and sms confirmation it's done. Only when you email them and they reply after 24 hours you find out they haven't been received and then you have to mail them all the documents now my application is just standing you mail them you try and phone them not thing they don't care.They dont understand if someone is applying for a loan it something important. In my case it's for a medical reason but why should they care they say they offer fast service but all lies I will probably not be around to see that money when or if it gets paid out. So anyone trying to apply with this company do it 1 year in advance. There should be a option to select zero for companies like this.