NS
Natalie S

1 reviews | Active since Oct 2018

22 Nov 2023, 18:25

USELESS

If I was able to give it ZERO stars, I would. They are very quick to offer loans when they feel a client is a good fit but boy oh boy, when they make a mess by double debiting you, no one responds to emails or phone calls. 3 weeks ago, my husband was double debited and to date they have no refunded the money. The first excuse was that they need 6 working days to review the query and only then will they provide you with an answer. All the proof was in the bank statements and 10 working days later, still NO RESPONSE. If you like many South Africans now days can't afford to lose even R10 extra from your salary, then stay FAR AWAY from these people.

0
Replies (4)
Finchoice
Finchoice's reply23 Nov 2023, 10:23
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
Finchoice
Finchoice's reply23 Nov 2023, 10:27
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
NS
Natalie S's update24 Nov 2023, 09:19
Reviewer Update
This a basic copy and paste answer, it is the same response that everyone gets who has a complaint. Why do you not rather handle it like the "Professional" company you are meant to be?
Finchoice
Finchoice's reply08 Dec 2023, 09:19
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team