ND
Nyameko D
1 reviews | Active since Sept 2013
23 Jan 2026, 13:44
Urgent Request for Immediate Refund of Unauthorized Debit
Urgent Request for Immediate Refund of Unauthorized Debit
Dear Finchoice,
On 23 January 2026, my account was debited without authorization, despite my installment only being due on 27 January 2026. I made full payment on 27 December 2025, and my account is up to date. Your representative previously admitted that the fault lies with your system, yet funds were still deducted today.
This constitutes unauthorized access to my bank account. I demand immediate reversal of the debit today, 23 January 2026, and written confirmation that my account is not in arrears.
Failure to resolve this matter will leave me no choice but to escalate to the National Credit Regulator and Ombudsman.
Sincerely, Nyameko Dayeni
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Replies (2)0
Replies (2)
Finchoice's replyOfficial
23 Jan 2026, 13:49
Hi Nyameko,
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Finchoice's reply23 Jan 2026, 13:49
Official
Hi Nyameko,
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Finchoice's replyOfficial
04 Feb 2026, 14:32
Good day Nyameko,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply04 Feb 2026, 14:32
Official
Good day Nyameko,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team