Urgent Complaint Regarding Unauthorised Debit and Poor Service

Good morning FinChoice,

I am writing to express my deep disappointment with the level of service I have recently received.

Due to financial constraints, I was unable to make payments on three of my accounts. After the debit order failed in June, I was contacted by one of your agents, and I willingly made arrangements to double the payment in the July debit order.

On 1 July 2025, I received another call from a different agent, and I explained that I had already made arrangements with a previous representative. Despite this, I began receiving persistent calls from an 082 number, which I suspect is linked to FinChoice.

To my shock, on 3 July 2025, all the debit orders were processed from my account, resulting in a negative balance and a bank charge of R450 for returned transactions.

This is not acceptable business practice. I had a clear agreement that the next debit would run on 26 July 2025. I demand that the R450 bank fee be reimbursed immediately and that no further debits be made before the agreed date.

Please address this matter urgently.

Kind regards,