Urgent Action Required: Dissatisfaction with Call Center Interaction

am extremely dissatisfied with my recent interaction with your call center regarding my account. I received a call about arranging a debit order, and I clearly told the representative that I did not want to make any arrangements and would continue with my monthly installment.

Despite my explicit instructions, I’ve been informed that an arrangement was made on my behalf. I demand a recording of my conversation with that representative to clarify this situation, as it will support my case.

This matter needs to be resolved immediately. If it is not addressed promptly, I will have no choice but to consider legal action.

Additionally, I want to make it clear that I do not want any further calls from FinChoice. Please communicate with me via email only.