JM
Judith M
1 reviews | Active since Oct 2019
05 May 2020, 11:44
UPDATE of credit bureau
I don't knw how many times I must do this .On the 09/04 Finchoice sent me an email stating that they have updated my profile and will take up to 21 days to update but when i check today 05/05it's still showing 2 active.loans under my name (mobi money and 11 months loans) same balance this is really messing up my credit profile I can't have 2 loans with same balance under my name, what do I really need to do for FINCHOICE TO THAT MOBI MONEY AND LEAVE NEW RESTRUCTURED LOAN ACTIVE? They can reply via my work email *** My ID ***
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Replies (3)
Finchoice's replyOfficial
05 May 2020, 12:56Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply05 May 2020, 12:56
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
JM
Judith M's updateReviewer Update
07 May 2020, 14:07I got a call from Tashwell 05/05 he advised me that email was sent to credit bureau for an update on the 17/03 and 19/03 so I must call transunion he was advised by his team leader. I did call yesterday 06/05 transunion advised me they never got any instruction from Finchoice I must get the info from.which the email was sent from and to which email(transunion) I called Finchoice luckily I got through to Tashwell he told he can see where it was sent to but is looking from which email on their side(which I found it strange)he put me on hold till I ran out of airtime and he never bother to call me back which tells me someone didn't do their job I'm being sent from pillar to post just for them to update my credit profile I AM SO SICK AND TIRED OF FINCHOICE I WISH I COULD PAY MY EXISTING LOANS FINISH I DON'T WANT ANYTHING TO DO WITH THEM...REALLY WHAT DO I NEED TO DO??? Again I am requesting they send me the email they've sent to bureau so that I can forward to Transunion myself.They can forward the email *** and I would like a Manager to call me *** NOT an Agent please.
My id ***
My id ***
JM
Judith M's update07 May 2020, 14:07
Reviewer Update
I got a call from Tashwell 05/05 he advised me that email was sent to credit bureau for an update on the 17/03 and 19/03 so I must call transunion he was advised by his team leader. I did call yesterday 06/05 transunion advised me they never got any instruction from Finchoice I must get the info from.which the email was sent from and to which email(transunion) I called Finchoice luckily I got through to Tashwell he told he can see where it was sent to but is looking from which email on their side(which I found it strange)he put me on hold till I ran out of airtime and he never bother to call me back which tells me someone didn't do their job I'm being sent from pillar to post just for them to update my credit profile I AM SO SICK AND TIRED OF FINCHOICE I WISH I COULD PAY MY EXISTING LOANS FINISH I DON'T WANT ANYTHING TO DO WITH THEM...REALLY WHAT DO I NEED TO DO??? Again I am requesting they send me the email they've sent to bureau so that I can forward to Transunion myself.They can forward the email *** and I would like a Manager to call me *** NOT an Agent please.
My id ***
My id ***
Finchoice's replyOfficial
07 May 2020, 17:23Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply07 May 2020, 17:23
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team